Terms and Conditions
Please read our terms and conditions carefully, and please refer back to us should you require any clarifications.
Reservations
All reservations should be made in advance and confirmed in writing or via email. the price of your trip is guaranteed when you have paid a deposit.
Payment
After we send you the confirmation of services for your tour, we will require a 25% deposit in order to secure your booking. We accept credit card payments via our secure website, or by wire transfer to our bank account. This deposit counts as part of your final payment.
The balance cost of the cost of the tour can be settled while in Jordan by credit card or in cash. We accept Visa, Mastercard and American Express cards.
Cancellations
Cancellation fees for ground services will normally be charged according to the following scale:
-Up to 15 days before arrival: 0% will be charged.
-Less than 15 days before scheduled arrival: 25% of the total cost of the tour will be charged.
Cancellation fees are 50% during the peak season (April, October, during Christmas and the new year periods) or if you book a private group tour consisting of more than 6 persons.
Responsibility of Jordan Private Tours & Travel.
All participants are expected to be covered by travel insurance, hence Jordan Private Tours and Travel assumes no responsibility for accidents of any nature, injuries, delays, irregularities, discomforts, loss or damage to property or any damage however arising.
Alterations
Although we are flexible and will always try to accommodate any modifications as requested by the client where possible, any fees for modifications will be charged onto the client.
Special Requests
If the Client has any special requests, he should inform us at the time of booking. Jordan Private Tours and Travel suppliers will try to satisfy such requests, but, as these do not form part of the contract, and Jordan Private Tours and Travel does not guarantee to do so. If Jordan Private Tours and Travel confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The Client will not be specifically notified if a special request cannot be met. Jordan Private Tours and Travel does not accept bookings, which are conditional on the fulfillment of any special request.
Refunds
- All Group Tours are none- Refundable ( Once you book you will pay 50% to confirm your booking ) this deposite is NOT refundable if you cancel your trip (We have very limited seats on these tours and once you book the seat will be reserved for you and won t be available on our system for others to book it - and usually travelers book their seats in advance ).
- All Jordan group tours have fixed itineraries and departure dates that can’t be changed.
- Group tours are not suitable for elderly people, families or people with disabilities.
- Our group tours are suitable for people who have fixed plans to visit the country.
- All our Group Tours are confirmed and good to go as they are available for booking - Trip will go even with one travler ( with no extra charges).
Complaints
If you have any complaints while you are in Jordan, please notify the company immediately because most problems can be solved quickly. If you feel that your problem persists call our company representative on the provided phone number and we will work on solving your problem.
Acceptance of the agreement
The contract constituted by the company s acceptance of the client s booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.
Privacy Policy
Depending on the circumstances, Jordan Private Tours and Travel may collect personal information when you register for a service or book a trip with us, including some or all of the following; email, name, address, IP address and telephone number.
This privacy policy sets out how Jordan Private Tours and Travel uses and protects any information that you give Jordan Private Tours and Travel when you use this website.
Jordan Private Tours and Travel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Jordan Private Tours and Travel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We may collect the following information
contact information including email address , name and job title
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most changes will be minor. Regardless, we will post any Privacy Policy changes on this page and if the changes are significant, we will provide a more prominent notice (including for certain services and email notification of Privacy Policy changes).
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.